Click on the troubleshooting steps below for more instructions. Download the latest driver from the Dell support site, and try that. Click Burn files using Windows Explorer. If not, refer to the Dell knowledgebase article Optical Drive is not recognized in Windows. have a peek at this web-site
For Windows 7 and Windows Vista: Press the Windows key + R to open the Run dialog box. The instructions below will help you diagnose and resolve issues if your CD, DVD or Blu-ray drive is unable to read or recognize any discs that you insert into the drive. For newer systems please check in "system configuration" and "Modular Device". In the Device Manager window, expand DVD/CD-ROM drives. try this
To run a Diagnostic on your CD, DVD or Blu-ray drive, browse to the Optical Drive Diagnostic and follow the instructions Note: It is required that you click on the above Drag and drop the files into the empty disc folder. Kitts & Nevis St. This problem is driving me crazy.
You are trying to use a disc that has already been closed (write-protected) in the previous write/burning process. Note: It is required that you click on the above link on the Dell computer that you are having trouble with. Note: You will need to login to Windows with an account with administrator privileges. I have tried updating the driver but the system states the present driver is the most up to date one.
It didn't appear to ask for a driver nor gave the opportunity to install one. Yes No Send us feedback Feedback shows invalid character, not accepted special characters are <> () \ Send Feedback Sorry, our feedback system is currently down. If there is no bootable media available, then we can swap the drive with one from a working system with a compatible drive. (Most drives are generic across several model types.) check this link right here now Back to Top Run the Dell PC Diagnostics on the Optical Disk Drive (CD, DVD or Blu-ray drive) The optical disk drive diagnostic may require you to have certain types of
If you want to create other types of discs, such as a DVD-Video disc (to play in a regular home DVD player) or an audio CD (to play in a regular The drive might be faulty. An alternate driver may be providing this functionality. (Code 32) Windows cannot load the device driver for this hardware. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) The device is not working properly because Windows cannot load the drivers
Ask a new question Read More Drivers Laptops DVD Drives Dell CD-Rom Windows 7 Related Resources My dell laptop cd/dvd drive not working My dell laptop cd/dvd drive not working My http://www.dell.com/support/article/us/en/4/SLN284835/en Back to Top Try a different blank disc It is essential to check the disc that you are using to write/burn for storing your files. The instructions below applies to the following Microsoft Windows Operating Systems, however some instructions may slightly vary with older version of Microsoft Windows (Windows Vista or Windows XP): Microsoft Windows 10 Note: If the AutoPlay dialog box doesn't appear, click My Computer or Computer, and then double-click on the optical disk drive icon.
Use a pre-recorded CD, DVD or Blu-ray disc depending on the type of drive that is installed on your computer. Check This Out Table of Contents: Symptom Troubleshooting steps Symptom The CD, DVD or Blu-ray drive on your computer may not be able to write/burn files to a recordable (R) or rewritable (RW) disc. Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot. It will clear the filters for the drive.
Right-click the optical disk drive and select Properties. Does the fault continue? (i) Yes, proceed with this guide. (ii) No, your issue is resolved. 4. Please ensure you have the right country selected and click on the "contact us" link for more information. Source Dell computers are built with a small amount of hard disk space reserved for reinstalling your operating system.
Please locate your OS reinstallation media or burn an Ubuntu Live DVD. (you will not be reinstalling anything at this point. Kitts & Nevis St. This will help you identify if the issue with just the 3rd party recording software or the optical disk drive.
I have removed the drive and then restarted to make sure device is not mentioned in device manager. If the above troubleshooting steps have not been able to resolve the issue with the optical disk drive, you could try to restore your computer factory defaults as a last resort. Shop Support Community My Account Shop Support Community ×Close Knowledge Base English Česky Dansk Deutsch Español Suomi Français עברית Italiano 日本語 한국어 Nederlands Norsk Polski Português Svenska Türkçe 简体中文 Optical Disk Cancel 1 Answer Filter by: Most Helpful Newest Oldest Most Helpful Answer Nathaniel Rep: 140 11 1 1 Posted: 04/29/2014 Options Permalink History It's possible that the CD or DVD that
Will give that a go. This may render the disc unusable. You can contact Dell's technical support online at Dell Chat, Twitter and Email support, or you can phone your local support line. http://intrascol.org/dvd-drive/dvd-drive-not-working-on-hp-laptop.html Back to Top Run the Microsoft CD/DVD Fix-it troubleshooter Microsoft Fix-it is a diagnostic software developed by Microsoft which allows detecting potential troubles which may affect a computer running on Microsoft
Vincent & Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Islands Uganda Ukraine United Arab Emirates United Kingdom United States You can use the software installation disc that may have come with your Dell computer. Refer to the User Manual of the disc recording software that you are using. Use the troubleshooting instructions below if your CD, DVD or Blu-Ray drive is not seen in File Explorer or My Computer (it was called Windows Explorer in Microsoft Windows 7 and
The instructions below explain how to use Windows Explorer to burn a data disc (a type of disc used mostly for storing and sharing files among different computers and devices). Please try again later. Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot. Follow the on-screen instructions to complete the installation if the applications are not available on your Dell computer.
In the Run dialog box, type devmgmt.msc then press the Enter key. Haven't tried that yet but will give that a try in the morning and post results.